Frequently Asked Questions

Order over $49 after discounts and it's free in Canada and lower 48 states of the US.  *some exceptions may apply during the Canada Post strike*

If we're having an awesome sale, just add a bottle or bag of brittle to get your free shipping, and still enjoy the discount code!

Smaller orders cost a flat rate of $9.95 CAD to ship.  

Our orders go out Canada Post Expedited or UPS, usually within 24 hours.  

PROTECT YOUR DELIVERY WITH MARITIME MADNESS EXTENDED SHIPPING PROTECTION

There’s no need to wait weeks for claims to be processed by couriers - protect your parcel with just 2% of the contents value and we’ll offer you a refund or replacement right away. 

WHAT WE DEEM AS LOST:

• Shipment states ‘delivered’ but you have not received it. Depending on where you live, we ask that you allow up to 3 business days for your parcel to be delivered. Sometimes the courier prematurely marks it as delivered and tries a redelivery, it turns up in a secure location at your property or it may be at your neighbours.
• Your tracking has not updated for 2 weeks from the ship date.

We reserve the right to class this as a ‘delay’ in high volume shipping times such as Black Friday and Christmas.

WHAT WE DEEM AS DAMAGED:

• Items arrive damaged in transit.
• Some of your order is missing due to the box/packet opening in transit 

Please contact us at [email protected] immediately if your items have arrived damaged or if something is missing. Submit photographic evidence of tampered items.

WHAT WE DO NOT COVER:

• Missing parcels or redelivery fees due to incorrect or incomplete address information provided by you
• Delays in transit 
• Orders stuck in customs - we cannot be held responsible for customs delays or charges.
• Items that are returned to us for a refund or exchange that are not in a resalable condition
• If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions

HOW TO SUBMIT YOUR CLAIM:

If your parcel is lost or damaged, please contact us on [email protected] from the email address you used to place your order. Please provide:

• Description of your issue
• Photo evidence of damage

We will continue to track your parcel and should it appear, we request it be sent back to us at our expense.

By selecting Maritime Madness Shipping Protection, you agree to these terms. 

This is our in-house protection policy. 

Maritime Madness Shipping Protection is non refundable.

OUR POLICY FOR UNPROTECTED PARCELS:

We will follow the claims policy with your courier to either locate your parcel or deem it as lost. This may take 6-8 weeks and is at the discretion of the courier.

If your parcel has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbour or at a secure location, we are not responsible for a refund or replacement.

Almost all orders ship within 1 business day.  We use Canada Post Expedited and UPS as carriers.  Transit time depends on your location, whether you are in a rural or urban area, and whether it's a peak shipping time such as Holidays.

You sure can!  You will have an option at checkout to add a custom gift message, and one of our awesome shipping team members will hand write it for you.

We even have birthday cards and Christmas cards if you specify.

We do our best to hide the contents, aside from the shipping label which can't be avoided.   All packages are sent in a plain brown box, with the branded gift boxes (if ordered) hidden on the inside.

We take pride in having a very low damage rate. But hey, let's face it, sometimes the UPS guy uses our boxes of tasty sauce as a step to get more boxes on the high shelf.

If it happened to you, just send a good picture and explain the damage, we'll make it right!

Our Maritime Madness Shipping Protection covers damage, porch pirates, loss, and more for just 2% of your order total!  Simply check the box at checkout to cover your purchase.

To collect or redeem points, you need to register for an account if you haven't already.  Click the login button and login or register, that's all you need to do!  This also makes your future checkouts faster (no need to input your info each time) and allows you to view and track your orders.

Once logged in, just click the rewards button on the bottom of the page to see how many points you have.  You can earn points by:

5 points for every $1 spent

100 points follow us on FB

100 points Follow us on IG

200 points every year on your birthday!

Refer a friend, get $5 worth of points and they get 10% off! 

Points are worth $1 for every hundred.

Once logged in, just click the rewards button on the bottom of the page to see how many points you have, and click redeem.  You can choose to redeem as much or as little of your points as you like, and a coupon will be generated for the amount you chose!

The value of Madness Money is 100 points = $1

The regular collection rate is 5 points per dollar spent, but make sure you are subscribed to our newsletter to ensure that you are the first to here about our 2X and 3X points promotions!

Madness Money Explained Video

In this video, Caelin explains everything there is to know - and even walks you through redeeming your points!

We have a 3 year best before date on our sauces, but even then, they are not expired from a food safety point of view.  Our sauces all have a ph well below 4.0, and are tested on a per batch basis.  The flavor actually improves greatly as the sauce matures, so when we find an older bottle we are always excited!  Sauces can of course fade in color and settle, but this does not affect flavor or food safety.  Just give it a shake and you're good to go!

Of course food safety is paramount, and we have always featured batch traceability with our batch codes that are unique to every production run.  We can trace the day, month, and specific cooker batch of each and every bottle.

We do recommend refrigeration once open.  However our sauces all have a very low ph, which means they are generally quite stable.  If you have as many hot sauces as I do, they might not all fit in the fridge, and if you choose to keep them in the pantry, there's probably no harm in that.

We make everything in-house right here in PEI, Canada.  From recipe development to shipping to your doorstep, we do every part of the process ourselves to ensure you get the best product and the best service experience possible.

No co-packers - No fulfillment centers - No remote customer service reps.

Call or e-mail us, you're talking to the team that designs it, makes it, and ships it!

Because every fresh pepper varies in heat, every batch of sauce is different in heat level, even if the recipe isn't changed.  When a company gets a Scoville test done for one batch of sauce, then claims that heat level for years to come, the only thing that's guaranteed is that it is NOT accurate.  It's either milder or hotter, but statistically improbable to be that exact heat level again.  

Tests run on Tabasco sauce can range from 2,000 to 5,000 SHU's per bottle, that's a variance of up to 250% in the single classic sauce, and it's totally normal depending on crop conditions. 

We use our own heat rating system as a loose guide to let you know what kind of heat you're getting into.  A 4 on our heat scale is relatively close to a Frank's Red Hot for heat.

It's perfectly normal for a bottle to be brighter in color, hotter, milder, less or more garlicky - it's the nature of a natural product made from produce!

Growing conditions change all the time - days of sunlight, how much rain fell that season, if wind stressed the plants, all these factors change the produce.  Every now and then the onions you're cutting just seem extra strong, right?  It's not in your head, that's an extra flavourful and potent bag of onions, likely from the same supplier as last time.

Common variances are:

Heat Level of peppers
Depth of color in peppers
Fleshiness of peppers (affects sauce thickness even if same weight is added to recipe)
Potency of garlic, onion
Sweetness of carrots, onions, peppers, berries

We understand that our customers want the exact same sauce they loved last time, and strive to achieve it.  We do our very best, but also embrace the variance in beautiful natural produce that we create our sauces with - it's part of the exciting world of flavours and food!

We'd love that!  We have 2 outlet stores in PEI, one in Montague and one in Charlottetown.

Montague factory outlet - 570 Main St. Montague PEI 902-838-9999

Charlottetown outlet - Founder Food Hall, 6 Prince St. Charlottetown   Open 7 days a week.

WE KNOW, IT SUCKS.  There is only one federally inspected beef plant in PEI, and they are the only company that is able to export meat out of the province.

You'll just have to stock up (or get your friend to stock up for you) next time you're on the Island!

Yes, and this was intentional!  Some people like a fine hole for precise application, some like a larger one to really load on the flavour.  Simply cut the tip at your desired location with a pair of scissors for perfect sauce delivery!

Yes, we do! Please see our entire collection of gluten free sauces and snacks here: Gluten Free Hot Sauce

Yes, we do! Please browse all of our of sugar free sauces and snacks here: Sugar Free Hot Sauce

We have several! Please check out all of our of vegan sauces and snacks here: Vegan Hot Sauce

The only sauce we make containing nuts or seeds is the Mexican Mole, which contains toasted sesame seeds as clearly marked on the label.